Privacy Policy

Moncat, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. By accessing or using our website, you consent to the practices described in this Privacy Policy.

    Information We Collect
    1. Personal Information: When you interact with Moncat, we may collect personal information such as your name, email address, shipping address, and payment information when you make a purchase.
    2. Device Information: We automatically collect certain information about your device, including your IP address, browser type, and operating system.
    3. Usage Information: We collect information about how you use our website, such as the pages you visit, the products you view, and your interactions with our content and features.
    How We Use Your Information
    We may use your personal information for the following purposes:
      1. Order Processing: To process and fulfill your orders, including communicating with you about your orders and sending shipping updates.
      2. Customer Support: To provide customer support and address inquiries, comments, or concerns you may have.
      3. Marketing: To send you promotional materials, newsletters, and updates about our products and services, where you have consented to receive such communications.
      4. Analytics: To analyze website usage and improve our website and services.
      5. Legal Compliance: To comply with legal obligations and protect our rights and interests.
      How We Share Your Information

      We may share your personal information with:

      1. Service Providers: We may share your information with third-party service providers who help us operate our website and provide our services.
      2. Business Partners: We may share your information with our business partners, such as payment processors and shipping companies, to facilitate your orders.
      3. Legal Requirements: We may disclose your information in response to legal processes, court orders, or to comply with applicable laws.
        Your Choices
        1. Opt-Out: You can opt out of receiving promotional emails from us by following the instructions in the emails or by contacting us at
        2. Access and Correction: You can request access to the personal information we hold about you and request corrections or updates to that information.

          We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

            Changes to this Privacy Policy

            We may update this Privacy Policy to reflect changes to our information practices. We encourage you to review this Privacy Policy periodically.

              Contact Us

              If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at

              By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.

              Terms of Service

                Acceptance of Terms
                By accessing or using the Moncat website ("Website"), you agree to comply with and be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use the Website.

                User Eligibility
                You must be at least 18 years old or the legal age of majority in your jurisdiction to use this Website. By using the Website, you represent and warrant that you meet this requirement.

                User Accounts
                You may be required to create a user account to access certain features of the Website.
                You are responsible for maintaining the confidentiality of your account information, including your password.
                Furthermore, you agree to notify Moncat immediately of any unauthorized use of your account.
                Moncat reserves the right to suspend or terminate accounts at its sole discretion.

                Your use of the Website is also governed by our Privacy Policy, which is incorporated by reference into these Terms.

                Content and Intellectual Property
                All content on the Website, including text, graphics, logos, and images, is the property of Moncat and is protected by intellectual property laws.
                You may not use, modify, reproduce, or distribute any content from the Website without prior written consent from Moncat.

                Prohibited Activities
                You agree not to:

                1. Use the Website for any illegal or unauthorized purpose.
                2. Post or transmit any content that is offensive, defamatory, or violates the rights of others.
                3. Attempt to gain unauthorized access to the Website's systems or networks.
                4. Engage in any activity that disrupts the Website's operation or compromises its security.

                Third-Party Links
                The Website may contain links to third-party websites. Moncat is not responsible for the content or practices of these third-party sites and provides these links for your convenience.

                Disclaimer of Warranties
                The Website is provided "as is" and "as available" without any warranties, expressed or implied. Moncat does not guarantee the accuracy, reliability, or availability of the Website.

                Limitation of Liability
                Moncat and its affiliates will not be liable for any indirect, consequential, incidental, or punitive damages arising out of or in connection with your use of the Website.

                You agree to indemnify and hold Moncat harmless from any claims, liabilities, damages, and expenses arising from your use of the Website or your violation of these Terms.

                Changes to Terms
                Moncat reserves the right to update or modify these Terms at any time. Any changes will be posted on the Website with the "Last Updated" date.

                Governing Law
                These Terms are governed by the laws of Portugal. Any disputes related to these Terms shall be resolved in the courts of Portugal.

                Contact Information
                If you have any questions or concerns about these Terms, please contact us at
                Questions about the Terms of Service should be sent to us at

                Refund Policy



                Exchanges must be initiated within 30 days of the original purchase date.

                To initiate an exchange, kindly reach out to us via email at Please include a photograph of the t-shirt(s) in question along with proof of purchase.

                The t-shirt(s) must remain in unused, unwashed condition, and must be returned in the same state as when received.

                Please note that shipping costs are not covered.


                Online orders can be returned within 14 days of delivery. Please bear in mind that shipping fees are non-refundable.

                For a return to be processed, the t-shirt(s) must be in unused, unwashed condition, and returned in the same state as when received.

                To request a return for your online purchase, please contact us first at for further guidance.

                Once we receive and inspect the returned t-shirt, we will promptly notify you about the acceptance of the return.

                Please allow up to 15 working days for the refund to be credited back to your bank account or credit card.

                REFUNDS (IF APPLICABLE)

                After we receive and approve the returned t-shirt, we will proceed with the refund process. The credit will be automatically applied to your original method of payment or credit card within the next few days.

                If you have not yet received your refund, we recommend first contacting your credit card company, as there may be a processing period involved before the credit appears in your account. Please allow up to 15 working days for the refund to be processed.

                If you have followed all the steps and still have not received your refund, please reach out to us at, and we will make every effort to assist you.

                Please note that shipping fees are non-refundable.

                Shipping Policy

                EXPEDITED SHIPPING

                VIA UPS & FedEx
                We offer expedited shipping options through reputable carriers, UPS and FedEx, ensuring swifter and more reliable delivery of your order.
                For all countries, excluding the US, Canada, and Mexico, we utilize UPS. In these three aforementioned countries, we employ FedEx for shipping.
                The shipping cost is automatically calculated by our platform based on your provided address.

                While we take utmost care in preparing your order, once it leaves our premises, we relinquish control over the delivery process. Consequently, we do not provide refunds for shipping fees in cases of delayed, misplaced, or lost orders.
                Should you encounter any issues with your delivery, we recommend contacting UPS or FedEx directly.

                DELIVERY TIME
                Please allow up to 8 business days for us to process your order, in addition to the anticipated delivery time associated with each chosen shipping service.


                Countries outside the European Union operate under their own distinct tax regulations. Consequently, there may be customs duties, tariffs, or other import-related charges assessed upon the arrival of your package. It is essential to note that these fees are not included in our listed prices or shipping charges.
                All customs clearance procedures and associated payments must be addressed with your local border authority. For further information, we recommend reaching out to them directly.